For concept validation, we introduced our participant to two low-fidelity prototypes and asked them usability questions and how they might approach each prototype’s features, if any. Pictured on the left is prototype 1—it’s only feature is to directly message, schedule an appointment, or call a mental health professional and peer advisor. Meanwhile, prototype 2 on the right features a more comprehensive approach with both self-paced, asynchronous activities and synchronous care options.

Limited Participants Due to Sensitive Nature of Mental Health and Stigma

As a heavily stigmatized and personal topic, we deemed recruiting representative users only in our closest communities most appropriate instead of openly recruiting on campus or online. Consequently, we found only one participant comfortable taking part in our research.

Feedback

💭 Features such as Profile Customization and Discussion Board are triggering because it’s reminiscent of social media

💭 Low Stakes Activities are great! Feels inclusive of those who prefer a more private approach, but also considers the changes in how people may want to approach their mental health depending on mood

💭 Grayscale color palettes and dreary colors feel depressing

💭 Concerns regarding how sensitive information will be kept private and how misuse will be prevented on app